Returns and Exchange Policy
At Raadwika Silks, every product is crafted with care and checked thoroughly before dispatch. We value our customers and want you to be satisfied with your purchase. This policy explains how returns and exchanges are handled.
1. Returns
- Eligible Products: Returns/exchanges are accepted only for defective, damaged, or incorrect items delivered [with unboxing video proof].
- Colour variation: Return will not be accepted due to colour variation in the picture and in real, this might be due to light setting while taking videos/photos.
- Non-Eligible Products: Products that are custom-stitched, altered, used, or purchased during a clearance/sale are not eligible for return.
- Condition: The product must be unused, unwashed, and in its original packaging with tags intact.
- Request Timeline: Return/exchange requests must be raised within 48 hours of delivery.
2. Return Process
- Email us at connect@raadwika.com with your order number, reason for return, and unboxing video.
- Once approved you can ship your product back to us and upon receiving the product [with the tag and undamaged], refund will be processed in 7-10 business days to your original payment method.
- After inspection, we will issue a replacement or store credit/refund as per your preference.
3. Exchanges
- The exchange request has to be raised via email within 10 calendar days after product reaching your place, Email connect@raadwika.com
- Once an order is exchanged, customers cannot request another exchange. If a customer still wishes to return the exchanged item, only a credit note will be issued.
- Pay any price difference upfront [prepaid only; no COD for exchanges]. Lower-value exchanges issue a credit note for the difference.
- Delivery: Replacement product will be delivered to your original address.